Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened and in its original sealed packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@justcleansups.com. Returns will need to be sent to the following address: 7901 4th St N, Saint Petersburg FL 33702, United States

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at support@justcleansups.com.

Damages and issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right. If the fault is ours, we'll cover return shipping and send a replacement or full refund.

Non-returnable items

For health and safety reasons, we cannot accept returns of opened or used supplement products. Only unopened items in their original sealed packaging are eligible for return.

We also cannot accept returns on sale items or gift cards.

Return shipping

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.

Refunds

We'll notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you haven't received it, contact us at support@justcleansups.com.